David Burton 2008

Verizon FiOS

     In view of all the advertising for Verizon FiOS (Fiber Optic Service), I decided that I would be interested in consolidating my landline telephone, my wireless telephone, my high speed internet sevice, and my cable TV. So I called Verizon to ask if the service was available in my town. The persons I spoke to told me that the service was not avaialbe. Then I asked when the service might become available. The people I contacted had no clue and didn't know who to contact to find out. But, they cheerfully told me that after FiOS became available, I could sign up and they would notify me that FiOS was available. I thanked them for the useless information and, after a bit of meandering around the Verizon web site, I finally came upon the location where I could send them an e-mail. In the e-mail, I told them what I wanted and that I would appreciate finding out when FiOS would become available. If FiOS were not to be available in the near future, I would consider tranferring all my Verizon accounts to my local cable company who was already proving cable TV to my house.

     A few days later, I received the following response to my e-mail:

Thank you for contacting the Verizon eCenter. I have received your email dated April 22, 2008 regarding Verizon's FiOS services. My name is . . ., and I understand you wish to receive all services through one provider.

I apologize for the delay in my response, and I regret any inconvenience to you. We appreciate your interest in Verizon's FiOS Service. We apologize that FiOS service is not yet available to you. At this time, . . . is not on our deployment schedule. Therefore, no tentative date of availability is known.

Verizon continues to work to provide FiOS access to as many customers as possible. So, while you do not qualify for high-speed Internet access from Verizon today, it is possible that you could be able to receive it in the future as the technologies improve.

If you haven't already done so, you may check the availability of Verizon FiOS any time you wish at:

Simply enter your telephone number in the space provided. If FiOS is not available, you will have the option of requesting an email notification when it is available.

It has been my goal today to address and clarify your concerns related to FiOS service availability. I hope I have succeeded in meeting that goal. In the meantime, if you have any other questions, please let us know. We look forward to serving you.

Thank you for using Verizon. We appreciate your business.

    Thank you Verizon for nothing. You bait me with a flood of TV adevertising touting the advantages of your FiOS and of combining my TV, Telephone and Internet services when you can't provide that service to me. Worse still, you can't even tell me when the service might be available and then you send me an e-mail reply that tells me absolutely nothing. Hey, Comcast, come on over!!!

  26 April 2008 {Article 41; Whatever_10}    
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